COVID-19 FAQs

We know you have questions. We’ll be doing our best to keep you informed and updating this information as quickly as information becomes available. And remember, there’s staff — 8:00 a.m. to 5:00 p.m. daily — to answer questions that aren’t answered below:

Enrollment Services and Admission

Admissions and Registrar

Is the admission office open?

The College’s enrollment support services and admissions resources—including advising—are currently closed to the general public. Students may contact a CBC Admissions representative to arrange a remote information session. Students are also encouraged to schedule an appointment to meet with a Financial Aid representative on campus in order to soften the wait time of on-campus efforts taking place to counter the COVID-19 virus. Please call the Admissions/Registrar Office at (361) 354-2245. Students may also chat with an admissions representative via PHP Live Chat.

How does the current environment affect my ability to withdraw from classes?

The withdrawal deadline for the Spring 2020 semester is Thursday, April 16. The Registrar’s Office is here to help, and students should contact their course instructor, and admissions office if they are planning to withdraw from a course. Please call the Admissions/Registrar Office at (361) 354-2245. Students may also chat with an admissions representative via PHP Live Chat.

When will fall semester registration begin?

Fall semester registration will begin on April 20.  Students may contact a CBC Academic Success Coach to arrange a remote advising session. Students are also encouraged to schedule an appointment to meet with an Academic Success Coach on campus in order to soften the wait time of on-campus efforts taking place to counter the COVID-19 virus. Please call the Advising Office at (361) 354-2300. Students may also chat with an advising representative via PHP Live Chat.

How will online classes affect international students' I-20 and visa status?

During this evolving situation, the Student and Exchange Visitor Program (SEVP) is allowing schools to make temporary procedural adaptations, so online classes will not affect your international/visa status. Please call the Admissions/Registrar Office at (361) 354-2245. Students may also chat with an admissions representative via PHP Live Chat.

How will graduation continue with COVID-19?

Due to the rapidly changing public health concerns, Coastal Bend Colleges commencement ceremony has been postponed until further notice.

Testing Center

Are the testing centers open?

The testing centers are currently closed. If you have concerns, contact us at testing@coastalbend.edu, (361) 354-2334 or via PHP Live Chat.

I have a proctored exam I need to take. What should I do?

The testing center is currently closed and has cancelled all scheduled tests. Correspondingly, all courses are currently facilitated online, and no exams are being proctored on campus. Please contact your course instructor for additional support with class examinations.

Can students take the TSIA (College Placement) exam remotely in order to register for summer and fall courses?

Students can take their TSI exam remotely by paying an additional fee to Examity which is a secure online proctoring service. However, due to COVID-19 impacts, Examity live proctoring is currently unavailable. Examity hopes to resume testing by April 17. In the  meantime, make sure that you’ve practiced for your TSI exam by going to  www.coastalbend.edu/tsiresource/ to study. You can also visit the TSI Virtual informational page at www.coastalbend.edu/vrvi/, for updates and information on remote proctoring.

Modification of CBC Testing (College Placement) Guidelines for Summer 2020

The COVID 19 pandemic has directly impacted the accessibility of college placement examinations and resources on campus during the Spring 2020 semester. These issues will have a direct impact on the ability of the institution to assess for the placement of students in college level coursework.

 

Following consultation provided by the Texas Higher Education Coordinating Board, the college will implement several approaches related to college placement assessment to allow enrollment of students within college coursework. Students, Faculty, and Staff should use the following procedures to navigate registration in coursework for the Summer 2020 term:

  • Students should schedule to TSIA test through the remote proctoring services provide by Examity until proctoring services are made available by CBCExamity Live Proctoring Service has resumed with limited availability for April and greater availability for May. There will be a reduced fee of $20.00 that you’ll pay Examity (an outside secure proctor service) to proctor your exam through June 15, 2020. Make sure that you’ve practiced for your TSI exam by going to  www.coastalbend.edu/tsiresource/ to study. Click on the TSI Virtual Remote Voucher Information site for more details.
  • For the Summer 2020 term, students with extenuating circumstances who are unable to TSIA test remotely via Examity are allowed to take courses (Intro to Speech, Art Appreciation, Music Appreciation, Educ 1300-My Cougar Course, Business Computer Information Systems (BCIS), etc.) that do not require TSIA placement scores without testing for TSIA.
  • For the Summer 2020 term, students with extenuating circumstances who are unable to TSIA test remotely via Examity and who have already taken the non-TSI restricted core courses mentioned above, are able to submit a request for a TSIA Holistic Placement review by the CBC TSI Coordinator by emailing chrism@coastalbend.edu. The Holistic Placement review uses student success indicators as a supplement to the current practices noted above.

Following guidance provided by the Texas Higher Education Coordinating Board, the college will make further determinations on college placement guidelines for the Fall 2020 semester after May 1, 2020.

Financial Aid

What if I have general questions about financial aid?

If you have questions, please contact the Office of Financial Aid by email at finaid@coastalbend.edu. Students may contact a CBC Financial Aid representative to arrange a remote information session. Students are also encouraged to schedule an appointment to meet with a Financial Aid representative on campus in order to soften the wait time of on-campus efforts taking place to counter the COVID-19 virus. Please call the Financial Aid Office at (361) 354-2238. Students may also chat with a financial aid representative via PHP Live Chat.

How can I turn in my requested financial aid verification forms?

Students can submit their documents via email at finaid@coastalbend.edu. They may also be submitted during/following a PHP Live Chat with a Financial Aid representative. Additional options are being considered to be able to assist those without printing/scanning capabilities.

What happens to my financial aid?

Your financial aid will remain the same and the College will not be making any adjustments to scholarships and grants for students who move away from campus. Students can use the full amount of their room & board refund to assist with expenses for living away from the College.

I need to drop my classes due to COVID-19, how will this effect my financial aid status?

It is recommended that students speak with a Financial Aid representative before withdrawing from any courses, as attendance is important to the calculation of a student’s financial aid eligibility.

Will this affect my federal or state aid (V.A. benefits, pell grants, student loans, etc)?

We do not believe so. The U.S. Department of Education has indicated that, as long as students are enrolled and working toward their degrees, federal Pell Grants, SEOG grants and Federal Direct Loans should not be impacted by this disruption. Coastal Bend College has been in touch with the U.S. Department of Veterans Affairs about the potential effects to those students receiving GI Bill® benefits and has been advised that payments will continue for students who continue to be enrolled this semester.

Will financial aid decisions be reconsidered for fall 2020 or spring 2021 given the emerging economic changes?

Professional judgements will be considered if a student’s household income situation has changed. For more details, please call the Financial Aid Office at (361) 354-2238. Students may also chat with a financial aid representative via PHP Live Chat.

Do I qualify for a Pell Grant during the summer?

Even if you received Pell Grant as a full-time student for fall and spring, you can still receive the Pell Grant for the summer.

 

Summer Pell Grant requires enrollment of at least six (6) degree-applicable credit hours for the summer semester(s).

This federal funding is designed to encourage students to move toward on-time graduation.

You must be Pell-eligible and meeting Satisfactory Academic Progress (SAP) to receive the summer portion of the Pell Grant.

Student Success and Accessibility

Room and Board Refund

When will my account be credited for the room and board refund?

All currently enrolled (Spring 2020) CBC students who move out of the dorms or apartments due Coronavirus public health concern will receive a pro-rated reimbursement for their meal plans. Housing fee reimbursements are still pending further approval at this time. If you have further questions, please contact the Housing Coordinator, Macy Olness at molness@coastalbend.edu.

Academic Accomodations

Can I still utilize my approved accommodations?

Yes, for further questions regarding approved accommodations for Spring 2020, please contact the Office of Disability Services at (361) 354-2300.

New Student Orientation

What does this mean for New Student Orientation?

CBC is keeping a close eye on the ever-changing COVID 19 situation. At this time, the college is exploring the design of an effective online orientation for the Fall 2020 semester. This orientation will be accompanied with on-campus programming that abides by social distancing guidelines for the previously scheduled orientation dates. New Students should visit the New Student Orientation site to register for their mandatory student orientation.

During this time, we will be making a number of updates to our website, as well as sending out communications regarding what the change to New Student Orientation for the Fall 2020 semester will look like. We encourage you to continue checking our New Student Orientation site for updates.