We know you have questions. We’ll be doing our best to keep you informed and updating this information as quickly as information becomes available. And remember, there’s staff — 8:00 a.m. to 5:00 p.m. daily — to answer questions that aren’t answered below:
Enrollment Services and Admission
Admissions and Registrar
Is the admission office open?
The College’s enrollment support services and admissions resources—including advising—are currently closed to the general public. Students may contact a CBC Admissions representative to arrange a remote information session. Students are also encouraged to schedule an appointment to meet with a Financial Aid representative on campus in order to soften the wait time of on-campus efforts taking place to counter the COVID-19 virus. Please call the Admissions/Registrar Office at (361) 354-2245. Students may also chat with an admissions representative via PHP Live Chat.
How does the current environment affect my ability to withdraw from classes?
The withdrawal deadline for the Spring 2020 semester is Thursday, April 16. The Registrar’s Office is here to help, and students should contact their course instructor, and admissions office if they are planning to withdraw from a course. Please call the Admissions/Registrar Office at (361) 354-2245. Students may also chat with an admissions representative via PHP Live Chat.
When will fall semester registration begin?
Fall semester registration will begin on April 20. Students may contact a CBC Academic Success Coach to arrange a remote advising session. Students are also encouraged to schedule an appointment to meet with an Academic Success Coach on campus in order to soften the wait time of on-campus efforts taking place to counter the COVID-19 virus. Please call the Advising Office at (361) 354-2300. Students may also chat with an advising representative via PHP Live Chat.
How will online classes affect international students' I-20 and visa status?
During this evolving situation, the Student and Exchange Visitor Program (SEVP) is allowing schools to make temporary procedural adaptations, so online classes will not affect your international/visa status. Please call the Admissions/Registrar Office at (361) 354-2245. Students may also chat with an admissions representative via PHP Live Chat.
How will graduation continue with COVID-19?
Due to the rapidly changing public health concerns, Coastal Bend Colleges commencement ceremony has been postponed until further notice.
I have a proctored exam I need to take. What should I do?
The testing center is currently closed and has cancelled all scheduled tests. Correspondingly, all courses are currently facilitated online, and no exams are being proctored on campus. Please contact your course instructor for additional support with class examinations.
Can students take the TSIA (College Placement) exam remotely in order to register for summer and fall courses?
Students can take their TSI exam remotely by paying an additional fee to Examity which is a secure online proctoring service. However, due to COVID-19 impacts, Examity live proctoring is currently unavailable. Examity hopes to resume testing by April 17. In the meantime, make sure that you’ve practiced for your TSI exam by going to www.coastalbend.edu/tsiresource/ to study. You can also visit the TSI Virtual informational page at www.coastalbend.edu/vrvi/, for updates and information on remote proctoring.
Modification of CBC Testing (College Placement) Guidelines for Summer 2020
The COVID 19 pandemic has directly impacted the accessibility of college placement examinations and resources on campus during the Spring 2020 semester. These issues will have a direct impact on the ability of the institution to assess for the placement of students in college level coursework.
Following consultation provided by the Texas Higher Education Coordinating Board, the college will implement several approaches related to college placement assessment to allow enrollment of students within college coursework. Students, Faculty, and Staff should use the following procedures to navigate registration in coursework for the Summer 2020 term:
- Students should schedule to TSIA test through the remote proctoring services provide by Examity until proctoring services are made available by CBC. Examity Live Proctoring Service has resumed with limited availability for April and greater availability for May. There will be a reduced fee of $20.00 that you’ll pay Examity (an outside secure proctor service) to proctor your exam through June 15, 2020. Make sure that you’ve practiced for your TSI exam by going to www.coastalbend.edu/tsiresource/ to study. Click on the TSI Virtual Remote Voucher Information / site for more details.
- For the Summer 2020 term, students with extenuating circumstances who are unable to TSIA test remotely via Examity are allowed to take courses (Intro to Speech, Art Appreciation, Music Appreciation, Educ 1300-My Cougar Course, Business Computer Information Systems (BCIS), etc.) that do not require TSIA placement scores without testing for TSIA.
- For the Summer 2020 term, students with extenuating circumstances who are unable to TSIA test remotely via Examity and who have already taken the non-TSI restricted core courses mentioned above, are able to submit a request for a TSIA Holistic Placement review by the CBC TSI Coordinator by emailing email@example.com. The Holistic Placement review uses student success indicators as a supplement to the current practices noted above.
Following guidance provided by the Texas Higher Education Coordinating Board, the college will make further determinations on college placement guidelines for the Fall 2020 semester after May 1, 2020.
What if I have general questions about financial aid?
If you have questions, please contact the Office of Financial Aid by email at firstname.lastname@example.org. Students may contact a CBC Financial Aid representative to arrange a remote information session. Students are also encouraged to schedule an appointment to meet with a Financial Aid representative on campus in order to soften the wait time of on-campus efforts taking place to counter the COVID-19 virus. Please call the Financial Aid Office at (361) 354-2238. Students may also chat with a financial aid representative via PHP Live Chat.
How can I turn in my requested financial aid verification forms?
What happens to my financial aid?
Your financial aid will remain the same and the College will not be making any adjustments to scholarships and grants for students who move away from campus. Students can use the full amount of their room & board refund to assist with expenses for living away from the College.
I need to drop my classes due to COVID-19, how will this effect my financial aid status?
It is recommended that students speak with a Financial Aid representative before withdrawing from any courses, as attendance is important to the calculation of a student’s financial aid eligibility.
Will this affect my federal or state aid (V.A. benefits, pell grants, student loans, etc)?
We do not believe so. The U.S. Department of Education has indicated that, as long as students are enrolled and working toward their degrees, federal Pell Grants, SEOG grants and Federal Direct Loans should not be impacted by this disruption. Coastal Bend College has been in touch with the U.S. Department of Veterans Affairs about the potential effects to those students receiving GI Bill® benefits and has been advised that payments will continue for students who continue to be enrolled this semester.
Will financial aid decisions be reconsidered for fall 2020 or spring 2021 given the emerging economic changes?
Professional judgements will be considered if a student’s household income situation has changed. For more details, please call the Financial Aid Office at (361) 354-2238. Students may also chat with a financial aid representative via PHP Live Chat.
Do I qualify for a Pell Grant during the summer?
Even if you received Pell Grant as a full-time student for fall and spring, you can still receive the Pell Grant for the summer.
Summer Pell Grant requires enrollment of at least six (6) degree-applicable credit hours for the summer semester(s).
This federal funding is designed to encourage students to move toward on-time graduation.
You must be Pell-eligible and meeting Satisfactory Academic Progress (SAP) to receive the summer portion of the Pell Grant.
Student Success and Accessibility
Room and Board Refund
When will my account be credited for the room and board refund?
All currently enrolled (Spring 2020) CBC students who move out of the dorms or apartments due Coronavirus public health concern will receive a pro-rated reimbursement for their meal plans. Housing fee reimbursements are still pending further approval at this time. If you have further questions, please contact the Housing Coordinator, Macy Olness at email@example.com.
Can I still utilize my approved accommodations?
Yes, for further questions regarding approved accommodations for Spring 2020, please contact the Office of Disability Services at (361) 354-2300.
New Student Orientation
What does this mean for New Student Orientation?
CBC is keeping a close eye on the ever-changing COVID 19 situation. At this time, the college is exploring the design of an effective online orientation for the Fall 2020 semester. This orientation will be accompanied with on-campus programming that abides by social distancing guidelines for the previously scheduled orientation dates. New Students should visit the New Student Orientation site to register for their mandatory student orientation.
During this time, we will be making a number of updates to our website, as well as sending out communications regarding what the change to New Student Orientation for the Fall 2020 semester will look like. We encourage you to continue checking our New Student Orientation site for updates.
Plan to Return and What to Expect
How were the phases for employee return to on-campus work determined?
The phases were established by the Return to Campus Task Force to enable a safe and thoughtful approach to the increased campus operations over the summer as we prepare for the return of students in the fall. Department directors and faculty have been involved with this process to ensure all areas of the College are covered. The Task Force is closely monitoring cases within Texas and our Service Areas and guidelines from the CDC and THECB. At any time, dates and/or plans are subject to change.
How will employees know when they need to return to on-campus work?
Employees should receive communication from their supervisor regarding the anticipated date of return to on-campus work. Additionally, in preparation of returning to campus, employees will also need to complete the SafeColleges COVID online trainings prior to an employee’s return to campus.
What if I want to return to campus earlier than my supervisor tells me I can?
Departmental leadership is asked to determine return to campus timelines for faculty and staff based on several different factors but most importantly keeping a healthy and safe environment. Supervisors are asked to communicate to their employees an appropriate timeline for your individual position’s return to campus, which should be adhered to unless appropriate approvals are obtained.
What if I am in a high-risk group for COVID-19?
Employees are not required to disclose if they are in a high-risk category based upon preexisting medical condition. If an employee considers him or herself to be high-risk for COVID-19 based on the CDC guidelines and have concerns regarding returning to on-campus work, the employee may voluntarily discuss with his or her manager or may request an accommodation from HR. If an employee voluntarily discloses, this information will be kept confidential in accordance with personnel policies.
What do I need to do before returning to campus for work when we are open to the public?
Prior to returning to the workplace, employees will need to complete the SafeColleges Online COVID training. This training will provide ways to return to the workplace and campus in the safest way while protecting the health of our co-workers, students and visitors. Checklists for ALL Employees and Managers are also available to aid you in preparations for returning to on-campus work.
What are the basic requirements to be aware of in returning to on-campus work?
Employees and students will be required to maintain at least 6 feet of separation from other individuals. Employees and students should comply with social distance guidelines. As of June 24, 2020, face
coverings are required for all students, staff, faculty and Campus/Site Visitors before entering a building. Please come prepared!
Employees and students are required to self-screen daily BEFORE reporting to Campus for any new or worsening symptoms of possible COVID-19.
In-person meetings must comply with the latest governmental guidance in effect at the time of the meeting. As of the date of this document social distancing guidelines must be followed. Supervisors should contact Chief Behr with questions. Microsoft Teams and LifeSize meetings should be utilized whenever possible to reduce face to face meetings. If you do not have the Teams or LifeSize app installed on your computer, submit a KACE Work Order.
Will face coverings or masks be required while at work or on campus?
In our ongoing effort to keep our CBC Community safe and in light of the rise in COVID-19 cases in Texas, all students, staff, faculty and visitors are required to wear a face covering when inside buildings while on Campus or at a CBC Site effective immediately. Wearing a mask is mandatory before entering a building so please come prepared!
Private offices with a single occupant are exempt from this requirement as are individuals who are outside and are able to practice proper physical distancing. You will be notified if the requirement to wear face coverings on campus changes.
Each individual should bring their own face covering to Campus. Supervisors may submit a work order request with the Facilities Department to request face coverings if you haven’t already done so.
Resources on how to Safely Wear and Take off a Cloth Face Covering:
Resources on how to make a Face Covering:
When should employees return to work after absences related to an injury or illness?
Faculty and staff should return to work when they are fit for duty as outlined in Board Policy. This includes on-campus and telework. CBS’s goal is to return to Campus in the safest manner possible while acknowledging possible limitations that may impact the ability to perform the essential functions of the job. While a return to the workplace typically requires the assessment and documentation by the employee’s health care provider, this may not be reasonably possible due to COVID-19. Therefore, employees should follow CDC guidelines to determine the appropriate time to return to work, while working with the Director of Human Resources to determine a return to work date.
What will CBC’s response be should someone on campus become ill due to COVID-19?
CBC will continue to protect the privacy of all employees as well as the health and safety of the campus community. CBC asks all employees to self-monitor daily before coming to work and requires employees to stay home when not well and to follow return to work protocol of being symptom and fever-free for at least 72 hours without fever-reducing medication before returning to work.
CBC will work to isolate the area(s) of exposure and follow CDC guidelines to clean and disinfect areas used by ill employees.
Will employees be required to provide a doctor's note now that we are returning to on-campus work if they have been out sick for more than 3 days?
Employees may be asked to provide a fit for duty certification as outlined in Policy. Due to COVID-19 impact to the health care system, it may not be reasonably possible to obtain a doctor’s note from your health care provider. Therefore, employees should communicate any changes in their work status and their ability to perform their job duties to their direct supervisor to determine needed documentation for a return to campus.
What additional resources are available for employees as we all prepare for a phased return to Campus work?
The task force has developed two Return to Campus Work Checklists to help prepare for a safe and healthy return to campus. The checklists can be found here: www.coastalbend.edu/return
All employees and students should check the website often as it may be updated daily.
What if I am not comfortable coming to work due to possible exposure and I've been requested to start reporting to on-campus work?
Employees should bring their concerns to their supervisor and discuss options available to support the work needing to be done while supporting health and safety of our employees. HR can also provide support in facilitating conversations with supervisors and employees to determine needs and accommodations available to meet those needs.
What if I have childcare issues that prevent me from reporting to on-campus work when requested?
Employees should discuss with their supervisor regarding availability to report for on-campus work, including for childcare. It is encouraged that employees who are asked to return to support on-campus operations talk with their childcare provider to look at options that may be available, including CBC daycare.
It is important that employees do not bring their children or other family members to the workplace to respect the health and safety of co-workers. This approach is critical to being able to maintain social distancing at all times.
What should an employee do if they suspect a co-worker of being ill and reporting to on-campus work?
Employees who suspect an employee is ill should encourage the employee to go home as soon as possible and ask them to notify their supervisor. Employees should not assume a diagnosis of any sort but merely inform one another of safe practices in “staying home” when not feeling well. Any concerns
should be reported directly to your supervisor even if the employee is not in your department. Your supervisor should contact HR if the employee reports outside of their department or if within the same department request the employee to go home until confirmation from a medical provider is obtained that a return to work is possible. Employees may be asked to follow the potential exposure protocol for COVID-19, which is staying home until they are without symptoms, including fever free for at least 72 hours without fever-reducing medication before returning to work.
What should an employee do if they suspect a co-worker of being high-risk and reporting to on-campus work?
Employees are entitled to protections against discrimination based upon age, disability, and a number of other protected categories. Others should not presume to determine if someone is in a high-risk category. Each individual should assess him or herself with the CDC guidance and/or their health care provider to determine if she or he believes it is safe to come to work. If a co-worker learns of a high-risk factor, they must maintain confidentiality of that information, only reporting it with HR or a supervisor, or sharing it with permission of the individual with the risk factor.
Do we need to have barriers/sneeze guards installed?
The Task Force has explored many options to remain socially distant and maintain the safest workplace through the course of the Return to Campus Planning. The Task Force determined barriers/sneeze guards may not be the safest approach due to many factors such as: false sense of security, frequent cleaning of the barrier, and based on CDC guidelines. Since barriers/sneeze guards will not be installed, a better safety option is the use of personal face shields which can be requested by a Department/Supervisor through the KACE Work Order System. All Personal Protection Equipment (PPE) may be available by submitting KACE Work Order requests. All students, faculty, staff, and visitors are required to wear a face covering when inside buildings while on Campus or at a CBC Site.
Will we be provided with hand sanitizer?
The facilities department has many hand sanitizer dispensers located throughout each Building and Site. Hand sanitizer has also been provided to many departments since March. Additional supplies can be requested by a Department/Supervisor through the KACE Work Order System.
Will we be taking temperatures, encouraging employees to self-screen or is CBC screening in another way?
At this time, the Campus/Sites overall will not be taking temperatures of employees, students and/or visitors when they enter buildings each day. We do require employees to self-screen and employees can use this assessment tool in order to conduct their own self-assessment each day before coming to work on campus.